Refund & Cancellation Policy
This Refund and Cancellation Policy applies to all paid services provided by Bluetech Ad Network. By using our Services, you agree to the terms set out below. This Policy is incorporated by reference into our Terms of Service.
1. Service Fees
Service fees paid for campaign management and related agency work are generally non-refundable once the corresponding work has commenced. Where a client cancels a service package before any work has been performed, we will refund the unused portion of the service fee, less any reasonable onboarding costs already incurred.
2. Pre-funded Media Spend
Funds you deposit for media spend remain your property until they are spent on a Platform on your behalf. Any unspent media-spend balance in your account at the time of cancellation is refundable, subject to (a) reconciliation of pending Platform charges, (b) deduction of any outstanding service fees, and (c) deduction of any third-party processing fees imposed by payment providers, banks, or Platforms.
3. Refund Process
To request a refund, send a written request to business@bluetechadnetwork.online from the email address associated with your account. We will acknowledge your request within three (3) business days and complete the refund review within fifteen (15) business days. Approved refunds will be returned to the original payment method where technically possible. Where the original payment method is not available, we will work with you to arrange an alternative method permitted by applicable regulations.
4. Non-Refundable Items
The following are not refundable:
- Media spend already delivered by a Platform.
- Service fees for work already completed.
- Currency conversion losses arising from exchange-rate movements.
- Third-party fees imposed by banks, card networks, or Platforms.
- Charges resulting from breach of our Terms of Service or violations of Platform policies.
5. Chargebacks
If you believe a charge is incorrect, please contact business@bluetechadnetwork.online before initiating a chargeback with your bank or card issuer. We are committed to resolving billing disputes quickly and fairly. Initiating a chargeback without first contacting us may result in suspension of your account pending investigation.
6. Contact
Refund-related questions may be sent to: